Return and Refund Policy

Key Details:

• Return Period: 30 days from delivery date
• Restocking Fee: None
• Refund Time: Within 7 days
• Shipping Costs for Returns: Paid by the customer

Return Window
You have 30 days from the delivery date to return your items. To begin the return process, contact us at support@nomadexglow.com. Please make sure the items are unused and still in their original packaging with all tags attached. Returns are not accepted if more than 30 days have passed since the delivery date.

Return Process

• Please contact us first: Send an email to support@nomadexglow.com with your order details and the reason for the return. Items returned without prior approval will not be accepted.
• Follow the instructions: Once your return request is approved, you will receive instructions on how to return the item.
• Pack it well: Make sure the product is packed well to avoid damage during transportation.
• Return Shipping Costs: Customers are responsible for covering the cost of returning items.

Refunds
After we receive your returned package, we’ll inspect it. Once approved, your refund will be processed to the original payment method. This process may take up to 7 days. We do not charge restocking fees.

Exchanges
Changed your mind and want a different item? No problem! Just reach out to us at support@nomadexglow.com with the details of what you’d like to exchange, and we’ll guide you through the process.

Cancellations
If you wish to cancel your order, contact us as soon as possible at support@nomadexglow.com. Please note that we cannot guarantee cancellations once the order has been processed.

Reporting Damaged or Incorrect Items
We take great care in packaging your order, but should any item arrive damaged or incorrect, please notify us by emailing support@nomadexglow.com. Include clear photos of the product and packaging that show the issue. We will promptly evaluate your case and arrange a suitable solution.

Our Return and Refund Policy is subject to our Terms of Service.

If you have any questions or concerns, we'll be more than happy to assist! 

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM (MDT)

Email: support@nomadexglow.com
Phone Number: +19174750033

Business Information
Nomadex Glow is operated by Nomadex Ecom LLC, a company registered in the United States.

DUNS Number: 138591382

Address:
1021 E Lincolnway Suite 7998, Cheyenne, WY 82001